Haas Factory Outlet's service team is committed to providing solutions to help keep your operations up and running and your employees safe during this unprecedented and evolving situation. In a time when many customers are seeking to reduce face to face on site interaction, Haas Factory Outlet offers Help Lightning, a merged reality solution, and access to the call center.
Have you ever been on the phone with a HFO tech support engineer and wished that you could show the person helping you exactly what you were seeing? Now you can. HFO has partnered with Help Lightning, an augmented reality solution, that lets our tech support be there “virtually” to help with your need. Check out the video, and if you find yourself wanting to show the HFO tech what you are trying to explain, ask your tech support engineer to launch a Help Lighting session.
There is nothing to download, and it only takes a moment to receive a link to start an augmented reality session.
We're confident in the quality and reliability of Haas machines. But even the best made equipment needs to be properly maintained. In the past, the ideology was, "If it's not broken, don't fix it." A better way to approach machine maintenance is, "If it's not broken, let's keep it that way." Completing timely maintenance on the machine tool over time will minimize catastrophic breakdowns and will reduce the total cost of ownership. Machines will work at full efficiency creating profitable uptime, while reducing downtime. Problems are recognized earlier and the chances of complete machine breakdown is reduced.
So, if you are now buying into the importance of protecting your investment in your Haas machine tool, you might be saying to yourself, "But I don't have the time or expertise to properly maintain my Haas." That's where Haas Factory Outlet can help. By choosing to let us help you meet your maintenance needs, you are getting factory-certified technicians that are experts on the Haas machines. They know what to look for and have seen it all in a variety of manufacturing environments. And by scheduling this work through HFO, your maintenance staff is freed up to work on other commitments. No more putting off the maintenance endlessly because your staff is busy working on other critical equipment